I've lost the registered installation file. What do I do?
We are happy to provide you with a replacement copy of the original file. Please download the file from the download section.

I've lost my license code. What do I do?
We are happy to provide you with a copy of your license code. If you are still using the same e-mail address that was used to order the product you can email us from that email address we'll email you your key again. If you have changed e-mail addresses then please contact customer service, including your name, old e-mail address, order number (if known) and the last four digits of the credit card used to place the order.

Do I get free software upgrades and new releases?
Yes, our product includes unlimited free upgrades for registered users. During this time you will receive all upgrades and new versions of the products that are released.

When will I receive my license code information after purchasing?
When purchasing by credit card, you will immediately receive your registration and license code information via email. If the product is purchased using one of our alternative billing methods, you will receive your registration and license code information as soon the payment has been received and cleared.

I just purchased online but I didn't receive my receipt via email. What happened?
Receipts are sent immediately after the order has been processed. Please ensure that you are connected to the Internet and that the computer or ISP does not have a firewall or SPAM/ad-blocker affecting the delivery of email, please also ensure you entered a correct email address.